Regardless of the fact that the web hosting service supplied by the different companies appears the same, each provider has got a personalized platform with its own tweaks and ways to do specific operations. That’s why, a vast knowledge base will be truly useful both for persons with little to no experience and for technically knowledgeable individuals who will ultimately find out how certain tasks are accomplished, but will waste valuable time in the meantime. The purpose of such a knowledge base is to help make the hosting service quick and simple to use, saving users both time and efforts. The result is gladder customers, as they can easily find the information they require, and much less work for the technical support team representatives, because typically the majority of the queries and issues that customers have are already enumerated in the knowledge base. Provided that the articles are professionally written and encompass more topics, you’ll be able to learn more not only about your account, but also about the hosting service in general.

Extensive Online Documentation in Shared Hosting

All shared plans that we are offering include a comprehensive knowledge base where you can find everything you may ever need to know in regard to your web hosting account. Regardless of whether you want to set up a brand new MySQL database, to forward a domain name by means of an .htaccess config file or to set up an email address on your desktop PC or smartphone, you can simply read our help articles and all the information that you need will be there. When you open a specific section of your Hepsia Control Panel, you’ll see articles that are related to the features that you can access through it. If you prefer to check the whole article collection and get acquainted with all the functions that Hepsia is offering, or only to read generic info about the hosting service, you can browse the entire knowledge base, which can be accessed through the Help menu in your Control Panel. We have done our very best to encompass any issue that you may possibly bump into, but in case you don’t find what you need, you can always get in touch with us, as our customer service staff is available to you 24x7x365.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers include an extensive online article archive where you can find any info that you may require about our hosting services or about the Hepsia hosting Control Panel that we’re using. We’ve created it based on the feedback that we have collected from our customers throughout the years and, as a consequence, our articles touch on specific problems that you could face and include the very best means of fixing them, for example receiving an HTTP 500 error message or being unable to send e-mails from your desktop PC even though you have the right SMTP settings. The articles are available in each and every section of the Control Panel and you can examine them at any time. They can help you expand your knowledge not only about our services, but also about the hosting sphere as a whole, as they include step-by-step instructions and general information such as what cron jobs or file permissions are.