Being able to communicate with your shared hosting company if you have any questions or encounter any problems is important and how fast they will reply and take action is usually crucial, especially if your website is business-oriented, as more downtime often means losing potential customers. The support solutions are also an easy way to recognize actual suppliers from resellers. The latter typically answer just to emails or support tickets and you'll have to wait for a whole day or maybe more in order to get an answer. If your issue requires a couple of responses, you will end up losing days in order to have a problem solved. When you use an authentic and reliable website hosting company, you should be able to connect with the support at any time and get a timely response whatever the problem or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Shared Hosting

We acknowledge the importance of getting assistance right away, that's why our shared hosting services come with 24/7 support as well as several options for contact. If you do not have an account yet, you can phone us or use our live chat and chat with a live agent, so that you can find out about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up purchasing a service which you can't use. In case you already have your website hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is strictly technical or it requires more analysis. In contrast to the vast majority of providers that you can find today, we answer to all the tickets within the hour, so you won't have to wait for an entire day. Our support services can be accessed round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated plans that we supply come with 24/7 customer and technical support, which means that whatever the problem you experience, you'll be able to get in touch with us and we'll give you a hand right away. Our guaranteed answer time for each e-mail or trouble ticket that you open through your Hepsia web hosting Control Panel is 1 hour; typically the response time rarely exceeds 20 minutes. In addition, we have phone support with a couple of local numbers around the world plus a live chat, so that you are able to get in touch with us and receive additional info about our services even if you do not have an account yet. We are able to assist you with any question or a problem you have - payment methods, plan features, e-mail configuration, hosting account settings, and so on. If you employ our services, you will never encounter a situation where you have to wait for a couple of days to get a problem solved like you'll have to do with a lot of other suppliers.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive prompt support in general, let alone if you run an entire server, so each dedicated server that we offer comes with 24/7 support with one-hour answer time warranty whatever the problem. The service is absolutely free for all the problems with your server or the software that was installed by our administrators through the setup, so you'll be able to get in touch with us as many times as you would like, even during holidays. You can either open a ticket from your billing area or you could send an e-mail message, and the actual reply time for either of these rarely surpasses thirty minutes because we have admins available 24-7-365. In case you want general information about our servers or you've got a billing question/issue, you may also call one of the local phone numbers we have on three different continents or you could employ our live chat service and consult with a representative online. For third-party software support, we offer a Managed Services upgrade, that you'll be able to add to your server package through the billing Control Panel.