There are a handful of ways to contact the web hosting company whose services you are using, but the one that you will invariably find no matter which company you choose is a support ticket system. It is the easiest means of correspondence for several reasons. If no help desk support staff representative is available at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will invariably be received. Also, you can copy ‘n’ paste extensive pieces of information without needing to worry about spelling errors, and in case a given issue needs more time to be sorted out or a number of responses must be exchanged, all the information will be in one and the same location, so either party can always see the comments written by the other one. The negative aspect of using tickets to touch base with your web hosting provider is that they are often separate from the web hosting platform, so if you have to supply info or to adhere to guidelines, you will have to use no less than 2 different admin consoles and this number could increase if you would like to administer a couple of domain names. Furthermore, a lot of hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for an answer.

Integrated Ticketing System in Shared Hosting

Our shared plans come with an integrated ticketing system, which is an essential part of our custom-created Hepsia hosting Control Panel. Unlike other analogous tools, Hepsia will enable you to manage everything connected with the hosting service itself in one location – payments, web files, emails, trouble tickets, etc., eliminating the necessity to use different interfaces. In case you’ve got any pre-sales or technical questions or any difficulties, you can open a ticket with several clicks of the mouse without ever leaving your hosting Control Panel. In the meantime, you can pick a category and our system will offer you a variety of help articles, which will supply you with additional information and which may help you fix any given problem even before you actually post a ticket. We guarantee a support ticket response time of maximum one hour, even if it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated plans, was developed with the belief that you should be able to manage everything connected to your semi-dedicated account in one place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got a query or stumble upon a predicament, you can get in touch with our support staff representatives on the spur of the moment without the need to sign in to another admin console. You can browse through your website files or check various settings within your account whilst submitting a new ticket or reading the answer to an old one. In case you’ve got a plethora of tickets and you wish to find a particular one, you can use the intelligent search box, which is available in the Help section. We guarantee that you will receive a response in less than an hour irrespective of the nature of your inquiry or problem.