A live chat is a real-time method of communication between a hosting company's support team and its customers. It's an efficient method to get some info about the web hosting services or get some problem resolved since you are talking to a live agent. The advantages of using a live chat service instead of calling or opening a ticket are the smaller chance of mistakes when you exchange info like usernames or domain names, the more rapid response time because the communication is real-time plus the fact that you don't have to stay on the chat constantly - you can do something else while the agent examines the issue involved. In addition, you're able to be a part of a live chat room from any kind of computer that is connected to the Internet, avoiding the telephone costs that you'll have to pay in case you are calling to another country.

Live Chat Support in Shared Hosting

Together with the telephone and ticket support, our company provides live chat support as well. You are able to contact us every day, which includes holidays and weekends, and we will give you more details about the shared plans that we supply if you are not a customer yet, or about basic and billing questions when you already have an account. Although for entirely tech matters you will have to open a trouble ticket to the technical assistance team, since such issues need more time to be taken care of, you may still get in touch with us on our live chat for some technical information. For instance, we will assist you to set up an email address in your email client or troubleshoot a number of issues, saving you lots of time. Even when our telephone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as a part of our services, therefore any time you have any kind of questions regarding our semi-dedicated plans, you are able to get in touch with our customer care team at any time regardless of whether you have already obtained your account or not. In general, the chat service is for pre-sales, billing and basic questions and difficulties, but we're able to assist you with a lot of tech questions too. We will help you pick the ideal plan for your sites in case you do not have an account yet, we can reply all the billing questions or concerns you could have or we can help you with installing your new email address on your personal computer or smartphone - all this will be done quickly as our live chat service is available all day long, each and every day. No matter when you require support, you're able to talk to an agent and save considerable time.