If you have a website, a problem could always emerge and it does not necessarily have to be connected with the hosting service. For example, something may go wrong when you bring a web app up to date or some critical content might be edited or deleted mistakenly. No matter what the essence of the problem may be, you’ll need to contact the respective client support staff and ask them to restore a backup or to assist you in fixing the problem that you’re confronting. How quickly they will do it will predetermine how much time your sites will be unavailable. For certain sites such as community websites or web stores, a regular downtime interval can too often mean lost clients and cash. That said, it’s extremely important that you use the services of a company that provides not only a good help desk service, but also a timely one.

One-Hour Response Guarantee in Shared Hosting

Our shared plans come with a one-hour reply time guarantee, which suggests that irrespective of what question or difficulty you might have, we’ll always be there to assist you. Actually, it rarely takes more than 30 minutes to get a problem resolved or an enquiry answered, and this is valid for both technical and sales matters. Our client support team members are available 24/7, even on weekends and legal holidays, which suggests that you will always get immediate support. We understand precisely how valuable time can be, so by the time we answer your trouble ticket or e-mail, we will have probed into the issue and, if we haven’t resolved it, we’ll supply you with more details on what you need to do on your end, when the case necessitates this. With our support service, you can be certain that there will be somebody to assist you right away, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a technical support ticket via your hosting Control Panel or send an email connected to your semi-dedicated server, you will receive a reply within 60 minutes max. You can get in touch with us whenever you wish with regards to billing, general or technical issues and given the fact that we will be at your disposal 365 days a year, you’ll invariably get help in a timely manner. Depending on the particular question or issue, we will provide you with more information, eliminate the complication if it’s been caused by something that’s within our reach or inform you what to do on your end if you have to adjust a particular setting for a web app that we cannot access. You can just forget about waiting for a whole day for every single reply. In reality, in the majority of cases we answer tickets and emails within 20-25 minutes max.