Though this isn't the mainaspect to recognize a trustworthy shared hosting provider from a bad one and a reseller from a real supplier, the option to call and speak with a live person is an indicator that you aren't dealing with a one-person service provider and that you'll be able to get in touch with somebody when you need help. The phone support for hosting services may vary from general to professional, therefore the problems which can be resolved with a phone call vary based on the particular supplier. In the general case, these matters are simpler and feature billing or 1st level technical issues because more difficult matters generally require a support ticket where both you and the administrators can follow what's going on with a given situation. Nonetheless, being able to call your service provider will save you lots of time and efforts for the multitude of tiny problems which will eventually appear when you manage your website hosting account.

Phone Support in Shared Hosting

If you decide to take advantage of one of our shared plans, you will be able to get hold of our support team over the telephone for 14 hrs per day. We can help you select the ideal package for your websites as we think that it is better to discuss this kind of matters with a live person. If you already have an account, we can help you with your sales/billing questions and / or general matters, even with some technical problems that do not require a lot of time or escalation to a system administrator since it will be better to open a ticket for time-consuming troubles and have the entire communication in a single place. We have phone numbers in the United States of America, Great Britain and Australia, so you will be able to call the one you prefer and speak with our representatives.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there is always somebody to help you when you have any questions about the semi-dedicated server packages that we provide. Whether you want to know more about the plans, you have some billing issue or some general issue, you can give us a call. Despite the fact that some more complicated matters could need a support ticket to give some time to our tech support team to investigate, we're able to help you with lots of technical questions over the phone as well, saving you precious time and efforts. As we have data centers on three continents - in the USA, the UK and Australia, we have local telephone lines in all of these countries as well. In case you are in another country, we also have a global number where you'll be able to contact us.