Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Time Guarantee

  • Every assistance request you send to us will be dealt with within maximum sixty minutes. In case your support ticket or email requires additional assistance from an admin, we’ll without delay forward it and leave a note to notify you that your issue is being examined. If you make use of the Optional Admin Services package, all of the server management tasks included there will be completed at a time that is suitable for you.

  • Top quality support service

  • A Top–Notch Help Desk Service

  • We’ll be at your disposal 24x7x365 to respond to any queries that you may have related to our Online Control Panel and any of the apps that we have pre–installed for you on the server. If you also require help tackling server management tasks, you can take advantage of our Optional Admin Services package, which includes backup hard disk drive space, weekly OS updates, server monitoring and rebooting services, plus problem troubleshooting and software installation procedures.

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Online Control Panel is pre–installed for each dedicated web hosting plan. Among its features is a very useful integrated knowledgebase that will guide you step by step on everything that you can do. Most of the how–to articles have video versions that demonstrate all the operations that you can perform in a very illustrative manner. You can find the help articles and the video tutorials in the top right corner of each section of the hosting Online Control Panel.